Hercie Cleophat is an outstanding leader. During the care of my patients across many units, I consistently receive positive and impactful feedback regarding effective and compassionate care from the 1 North team. During further probing with my patients, they attribute the wonderful care to the teamwork, collaboration, and bonds they see between the team of 1 North. This is highly attributed to the leadership of 1 North. Hercie is highly engaging with each member of the team. She goes out of her way to make powerful connections with the team. The personal connection and her level of empathy are strong variants that drive their teamwork and collaboration. Hercie is truly a servant leader who is transformational in the organization. Simply put, her team comes to work for her because they love her - words cited by her team.