A few weeks ago I brought my daughter into the ER to be seen. I just wanted to give flowers to a few staff members that provided exceptional service. Lorraine, I believe her name is, was the triage nurse. She was exceptional! She was working very hard, running circles around a few other staff members to get everyone triaged while still being warm, welcoming, and compassionate. I also want to highlight Sarah, Heather, Ben, and Kyle. I did not know how serious my daughter's infection was until we were brought to the back and they jumped in immediately to perform a procedure to help her and provide relief. Sarah was amazing in getting an IV in when another staff member had difficulty, Heather was AWESOME. She made my daughter feel comfortable, she was friendly and her bedside manner was truly what we needed in that moment. We had to return a few days later to have the packing removed and Kyle, the PA, was amazing. He was very friendly, and warm and had an amazing bedside manner as well. Again, I just want to thank all of them for turning a very scary situation into a not-too-scary one and providing great care amid all the craziness that is emergent care. By now, you've probably heard about our recent overnight shift.  When I walked in at 10 pm, there were multiple boarders and a full waiting room. Due to staffing, we had our charge nurse take patients. We were on red, yellow, and reroute the entire night and still received EMS transports. We had a family of 4 walk-in as traumas (we thought they were GSW but were actually stabbing victims - mom, the 13-year-old son, and the youngest son were all stabbing victims, and the middle son was not touched). We had a few standouts seeing as we had to pick mom up and put her on a stretcher in triage as she appeared to be actively dying and see all four patients in Flex Care. Susan placed her finger in Mom's wound as we were unsure if she had an arterial bleed or a tension pneumo and rode the stretcher to the exam room. Mark Schatz stayed until 5:20 am stitching the 13-year-old's forearm and ensuring that he got a CTA of the limb as well as got Union Memorial Hand involved. Lorraine, Marie, and Heather were taking care of the family of stabbing victims while Susan covered one side of the ED (and triaged the ambos that still came despite the diversions), Michelle had a 1:1 ICU admission and Malisha, Glory and Giovanni took care of the other side of the ED. The techs were helping out where possible and Registration had to call back to Susan if someone else came in through triage. Ben also was phenomenal in discharging patients from the waiting room while taking care of critical patients of his own. Danna was ADN and asked ICU PAs and resp therapists to come help when we were unsure if our trauma patients were GSWs or what have you. I've said this before, our team works well together, and in critical times, we rise to the occasion. But, this is so dangerous and we are lucky that the sick patients in the waiting room were brought back when necessary. Even with a possible stroke (that needed to be called as a code stroke) was brought in, our staff did what was necessary to get the patient appropriate care. I'm not writing this to complain about occasional staff shortages that happen, I'm writing this because this was a potentially deadly situation that no provider, nurse, tech, secretary, or anyone should have to deal with. Please make sure that everyone who worked this shift is given a kudos or a hug or whatever they need because they all did an amazing job keeping this ED going.