Johanna has great empathy, generosity, compassion, and competence. She places each patient and their family first. She works hard to ensure every patient experience is positive and they receive the best care possible. She goes out of her way to help not only her patients but all patients who come through urgent care. She connects with patients, making them feel comfortable. Her kindness is admired and goes unnoticed. Her clinical knowledge and skills are proficient. She always has a smile on her face and is eager to help. She holds great respect for Saint Francis, our mission, values, and vision. She is a tremendous asset to our corporation, our employees, and our patients. 

Through observation and experience, I have found that empathy, compassion, generosity, and hard work are scarce. Workplace morale is seemingly poor everywhere. Johanna's personality is uplifting and pleasant. She exemplifies the meaning of NURSE. She inspires others through her bright personality, eagerness, and warm heart. Phoebe, the first nurse in the Bible, gave care to strangers, orphans, and travelers in her own home. She held the heart that it takes to fill the body of a true nurse. Johanna also holds this heart within herself. She is selfless, determined, and trustworthy. She has great dignity for her patients. She upholds the ethical principles of autonomy, beneficence, justice, and non-maleficence. She is the healing hand that patients need during difficult times.