My 12-year-old daughter came into the ER with a broken wrist. We found out that we would need to be transferred to another hospital, and my daughter would miss the play she was in that night. She was very upset. Michelle not only comforted her, but she also bought her a special bracelet that allows her to track a sea turtle since the play my daughter was in was Finding Nemo. That bracelet cheered her up and is a special memory we now have from that bad accident. Thank you so much for your kindness and going above and beyond!