I found myself hospitalized for the first time in my adult life after an ER ultrasound detected a blood clot in my upper arm. Naturally, I had lots of questions, but I hesitated to ask at first because I could hear plenty more going on in the hall with other patients. I knew the nurses were busy. Despite that, somehow, Nicole made me feel like the only patient on the floor. Nicole’s demeanor was calm, level, and professional. Nicole offered words of wisdom to the newer nurse who was trying to determine the best way to listen to my heart, considering all the competing contraptions that were affixed to my chest. Nicole then listened to several of my questions about my blood clot and the immediate path ahead, responding thoughtfully and unhurriedly to each one; at no time did I feel rushed or dismissed, even though I was aware Nicole could have been at another bedside. Nicole is clearly intelligent and knowledgeable, but she also possesses those unteachable qualities that make her an outstanding representative for her profession.