The reason the reputation of VA Medical Care has risen to New Standards is due to its people. Renee is that person. Renee is one of the most compassionate people I have ever met. Health care is not always comfortable, but she can take a negative situation and turn it into a positive experience with just her attitude. On days my medical issues prevent me from driving, Jeanne has even offered to call her partner off his hourly manufacturing job to come and pick me up and take me where necessary. Although I have not taken them up on that, who even does that in today’s world? It is because of people like Jeanne that my faith in humanity and the VA care is restored. Please recognize Jeanne on a job well done!

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Renee is very helpful. She returns calls promptly and has a great ability to relay information of lab and x-ray, CT, and MRI results. She is caring and easy to talk to, and she allows me to ask questions. If she doesn’t know the answer, she gets the answer and returns my call to tell me the answer. I really appreciate Renee and her abilities.