Peggy Kattenberg
January 2017
Peggy
Kattenberg
,
BSN, RN, CMSRN
Medical-Surgical
PENROSE-ST. FRANCIS HEALTH SERVICES (CO)
Colorado Springs
,
CO
United States
Peggy meets with each new staff member and teaches them about the unit, as well as having each of the new staff members complete specific competencies they will need in order to start their new career on our units.
I am honored to nominate Peggy Kattenberg for the national DAISY Award. PSFHS is a proud participant of The DAISY Award program. The program supports our strategic objective of recognizing our nurses for extraordinary nursing care in a meaningful way through the lens of patients and their families, co-workers, and leaders. Peggy is a patient champion. She earned her BSN in 2011 and eagerly moved from a nursing assistant to an RN. She continued her healthcare work in both home health and inpatient medical-surgical nursing.
Peggy has gone on to positively impact other patients and their families' lives and care experiences, along with being a wonderful team member who believes in life-long learning, nurses leading change, and demonstrating accountability for her individual practice. Peggy is always a teacher, role model, and mentor. She serves as a clinical nursing instructor, preceptor, and part-time medical surgical nurse unit educator, as well as a clinical bedside nurse. She is also in graduate school and will soon earn her master's degree in nursing education to improve patient safety. Peggy made a medication error this year. She speaks clearly as she accepts her role in the error and actively participated in multiple discussions to identify and correct system gaps that led to the error. Her personal experience reinforced her passion for patient safety and led her to partner with colleagues to provide innovative nurse education. One follow-up from her error included an "A-ha!" moment as she reflected on the number of phone calls a nurse receives each shift. Collaborating with her colleagues, her unit collected data on phone calls and is implementing strategies to prioritize calls to nurses and minimize interruptions in patient care, which can impact patient safety.
In addition, Peggy has participated in performance improvement actions, leading to a reduction in patient falls with injury and catheter-associated urinary tract infections to zero this year. In improving patient safety and quality of care, nurses play a critical role in developing lasting strategies that drive the best patient outcomes. Peggy's practices attest to how she views her role in the care she and her nursing team provide each and every day. PSFHS prides itself on being a healthcare organization that is a caring and compassionate community that offers opportunities for personal, professional, and spiritual growth. PSFHS Magnet Champions brought the DAISY program to PSFHS in 2011. Since then, over 600 PSF nurses have been nominated for DAISY, and over 60 nurses have been awarded the DAISY Award. She is an exemplary nurse who demonstrates a passion for patient advocacy and is advancing the nursing profession.
***
Dear esteemed colleagues, Peggy is one of my staff nurses who has excelled in her role and has now moved into a part-time nurse educator role. Peggy is devoted to nursing, and her passion is safe patient care. Peggy's dream is to become a full-time nurse educator. Peggy approached me one day as I was discussing our phone fatigue issues and stated she thought it would be a great idea to look at how often nurses are distracted by phone calls during medication administration times. Peggy wanted to look at any reports that would show how many phone calls nurses receive each shift. I agreed that this would be a great study. Peggy threw herself into the study and soon discovered the astounding number of phone calls nurses actually receive during specific times when medications are mostly administered on our floor.
Peggy looked at the reports and finalized all of the data collected. Peggy's goal with this study was to find a way to decrease the number of distractions nurses incur during medication administration. Peggy also asked if it was ok to put up a sign outside of the medication room informing staff that if a nurse is standing at our electronic medication administration machine, then the nurse is not to be disturbed until after leaving that room. This would decrease distractions and assist the nurse in concentrating on the medications being pulled for one patient. This is only one of many things Peggy has done to increase the safety of patients and increase the knowledge base of our nursing staff.
Peggy developed her own orientation for new staff. Peggy meets with each new staff member and teaches them about the unit, as well as having each of the new staff members complete specific competencies they will need in order to start their new career on our units. Peggy is involved with the new implementation of all nurses who have remote telemetry patients who are required to have basic EKG training. Peggy keeps her clinical knowledge current by remaining a charge RN and staff RN on the units so she can not only keep her skills sharp but also be out with the other staff and assist them with any questions or education they may have or need. Peggy is dedicated to ensuring that all of the patients on our units are cared for in the safest, highest quality possible. Peggy has a passion for nursing and education. Peggy has been involved in many instances of advocating for her patients.
One such example is the case of an elderly gentleman who was admitted to our medical floor and was actively dying. Coincidently, his wife was admitted to the same floor but was not near her dying husband. The rooms on our medical unit are private. Peggy pulled her team together and moved everything out of the gentleman's room so that his wife's bed could be moved into his room so she could be with him during his last moments on earth. This also happened to be during the week of Christmas. Bringing this husband and wife together for his last moments made such an impact on the couple, their family, and the entire staff. Peggy is an excellent nurse and educator and proudly represents the type of nurse our organization wants caring for our patients.
***
On behalf of family members and myself, I wish to recommend Peggy for the DAISY nomination. She is a very remarkable young woman and is definitely in the correct profession. In our darkest hour, she was everything we could have wished for. Our daughter had very few hours left and was suffering greatly. Peggy went out of her way to do everything possible for our daughter and family. We are extremely grateful and wish her the very best in her future career.
***
Peggy is very caring and went above and beyond when my father came in for heart problems, and we found he had stage 4 lung cancer at the same time. She comforted and helped me and my family with our questions and all our needs. She went out of her way to help in our time of crisis. I really appreciate her, and we need more RNs like her!
Peggy has gone on to positively impact other patients and their families' lives and care experiences, along with being a wonderful team member who believes in life-long learning, nurses leading change, and demonstrating accountability for her individual practice. Peggy is always a teacher, role model, and mentor. She serves as a clinical nursing instructor, preceptor, and part-time medical surgical nurse unit educator, as well as a clinical bedside nurse. She is also in graduate school and will soon earn her master's degree in nursing education to improve patient safety. Peggy made a medication error this year. She speaks clearly as she accepts her role in the error and actively participated in multiple discussions to identify and correct system gaps that led to the error. Her personal experience reinforced her passion for patient safety and led her to partner with colleagues to provide innovative nurse education. One follow-up from her error included an "A-ha!" moment as she reflected on the number of phone calls a nurse receives each shift. Collaborating with her colleagues, her unit collected data on phone calls and is implementing strategies to prioritize calls to nurses and minimize interruptions in patient care, which can impact patient safety.
In addition, Peggy has participated in performance improvement actions, leading to a reduction in patient falls with injury and catheter-associated urinary tract infections to zero this year. In improving patient safety and quality of care, nurses play a critical role in developing lasting strategies that drive the best patient outcomes. Peggy's practices attest to how she views her role in the care she and her nursing team provide each and every day. PSFHS prides itself on being a healthcare organization that is a caring and compassionate community that offers opportunities for personal, professional, and spiritual growth. PSFHS Magnet Champions brought the DAISY program to PSFHS in 2011. Since then, over 600 PSF nurses have been nominated for DAISY, and over 60 nurses have been awarded the DAISY Award. She is an exemplary nurse who demonstrates a passion for patient advocacy and is advancing the nursing profession.
***
Dear esteemed colleagues, Peggy is one of my staff nurses who has excelled in her role and has now moved into a part-time nurse educator role. Peggy is devoted to nursing, and her passion is safe patient care. Peggy's dream is to become a full-time nurse educator. Peggy approached me one day as I was discussing our phone fatigue issues and stated she thought it would be a great idea to look at how often nurses are distracted by phone calls during medication administration times. Peggy wanted to look at any reports that would show how many phone calls nurses receive each shift. I agreed that this would be a great study. Peggy threw herself into the study and soon discovered the astounding number of phone calls nurses actually receive during specific times when medications are mostly administered on our floor.
Peggy looked at the reports and finalized all of the data collected. Peggy's goal with this study was to find a way to decrease the number of distractions nurses incur during medication administration. Peggy also asked if it was ok to put up a sign outside of the medication room informing staff that if a nurse is standing at our electronic medication administration machine, then the nurse is not to be disturbed until after leaving that room. This would decrease distractions and assist the nurse in concentrating on the medications being pulled for one patient. This is only one of many things Peggy has done to increase the safety of patients and increase the knowledge base of our nursing staff.
Peggy developed her own orientation for new staff. Peggy meets with each new staff member and teaches them about the unit, as well as having each of the new staff members complete specific competencies they will need in order to start their new career on our units. Peggy is involved with the new implementation of all nurses who have remote telemetry patients who are required to have basic EKG training. Peggy keeps her clinical knowledge current by remaining a charge RN and staff RN on the units so she can not only keep her skills sharp but also be out with the other staff and assist them with any questions or education they may have or need. Peggy is dedicated to ensuring that all of the patients on our units are cared for in the safest, highest quality possible. Peggy has a passion for nursing and education. Peggy has been involved in many instances of advocating for her patients.
One such example is the case of an elderly gentleman who was admitted to our medical floor and was actively dying. Coincidently, his wife was admitted to the same floor but was not near her dying husband. The rooms on our medical unit are private. Peggy pulled her team together and moved everything out of the gentleman's room so that his wife's bed could be moved into his room so she could be with him during his last moments on earth. This also happened to be during the week of Christmas. Bringing this husband and wife together for his last moments made such an impact on the couple, their family, and the entire staff. Peggy is an excellent nurse and educator and proudly represents the type of nurse our organization wants caring for our patients.
***
On behalf of family members and myself, I wish to recommend Peggy for the DAISY nomination. She is a very remarkable young woman and is definitely in the correct profession. In our darkest hour, she was everything we could have wished for. Our daughter had very few hours left and was suffering greatly. Peggy went out of her way to do everything possible for our daughter and family. We are extremely grateful and wish her the very best in her future career.
***
Peggy is very caring and went above and beyond when my father came in for heart problems, and we found he had stage 4 lung cancer at the same time. She comforted and helped me and my family with our questions and all our needs. She went out of her way to help in our time of crisis. I really appreciate her, and we need more RNs like her!