Rachel Mertens
April 2024
Rachel
Mertens
,
LPN
Orthopedics
Rochester Regional Ambulatory Care
Rochester
,
NY
United States

 

 

 

She has a selfless attitude and is always putting the needs of others before herself.
Rachel shows compassion and care for every patient that comes into the office. She leads the office by example and has gone above and beyond caring for not only our patients but also her peers. She has a selfless attitude and is always putting the needs of others before herself. She promotes positivity in the workplace and brightens up others around her. When patients need to change, utilize the restroom, or simply walk down the hallway, Rachel stops what she is doing to focus all of her care on that one patient and help them. This includes patients she is not working directly with but who need assistance. This continues every day when she is here. She jumps in with the clerical staff during her downtime and learns how to complete office work outside of the nursing realm. She is not afraid to speak up and ensures every patient leaves with no questions unanswered and a smile on their face. I am more than honored to have Rachel in my office, and I know our patients feel the same. It is nurses like her that keep the world a better place. Thank you, Rachel, for loving our patients as if they were your own family.