Rhafia Bucoy is NCAL Perioperative Services’ clinical practice and financial performance consultant. She serves as an OR nurse informaticist and analyst, and she is definitely everyone’s “go-to person” for everything Perioperative data, clinical staffing, OpTime build, and all other things. Rhafia is the nurse in the background who silently gets things done, from report build to data mining, analysis, and presentations. She is the clinical liaison to the national teams for KPHC, the national product council, and the revenue cycle. She is responsible for the clinical testing and auditing of electronic med record documentation.

Despite the overwhelming demand for reports and other competing priorities, Rhafia manages them well and always willingly helps others. She has collaborated with revenue cycle in closing out unposted surgical logs and ensuring accurate implant documentation, recovering over a million dollars in revenue. She has also recently agreed to close out records related to bedside procedure recovery to ensure accurate capture of workload and patient throughout in the post operative space.

Rhafia serves as the clinical lead and resource for all of NCAL’s surgical system administrators as she lends her expert consulting hat in the OpTime domain from case creation to case closure and posting. Rhafia partnered with supply chain on the implementation of Case Pick App in 19 NCAL facilities, 11 of which went live in 2023. This application helps with the accurate accounting of supplies used in each surgical case, leading to cost valuation and eventual supply standardization. With a few
With more sites going live in 2024, procedure card maintenance is key, and Rhafia recognized this gap in some locations. With this information, she took the initiative to reinvigorate and develop training modules on procedure card updates. She partnered with the national training team and will be launching the first facilitator-led training in January of 2024.

Another important work that Rhafia is leading is the implementation of the Preop and PACU bay assignment to capture both medical and surgical workload in the perioperative spaces to inform staffing decisions. Her collaboration with the workforce and finance teams is critical in this important work.

Rhafia is a self-directed and silent nurse leader in the Perioperative space. Her contributions to KP NCAL nursing can easily go unnoticed, but they are definitely worthy of recognition. She is an asset to have on the team.
  
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Rhafia is a multi-talented, exceptional leader, champion, unstoppable, and truly visionary. Rhafia's commitment, expertise, and continuous leadership to Quality, Safety, Innovation, clinical outreach, affordability, and Care Experience excellence are loyal, true assets to the organization.