Madeleine is simply the BEST. If only I had just one story to share...! I've been coming for infusions now pretty much every two weeks for the last three and a half years ... so I have a LOT of Madeleine stories. She doesn't get assigned to me every time, but I always see her doing her thing. I am always in awe! She is not just a super-efficient and competent nurse, but she obviously cares. I feel truly seen, heard, and understood when I'm in her care. She never patronizes or talks down to her patients. She treats us like PEOPLE, not sick people. When I'm sad, she lets me be sad in a way that honors and validates my feelings. When I'm bored, she lifts me up with her wicked sense of humor and her unflinching style. On one especially bad day, she gave me a little bracelet she had made. She took it right off her wrist and put it on mine. I haven't taken it off since! I stare at it and think of her whenever I feel low. If I could have a wish, it would to be more like her! Thanks to Madeleine and the rest of her colleagues in the infusion room, I actually ENJOY coming here to take my treatment. Madeleine makes it FUN.