I am writing for my 90-year-old mom, who had an 8-night stay in the hospital following surgical complications. Her words: "Paula is the kindest, caring person I have ever known. For example, last night, my back hurt a lot after 8 nights on the terrible hospital mattress. Paula came in many times throughout the night to help me try to get comfortable. She tried various positions, including putting me on my side with pillows propped up everywhere to support me. No matter how often I called her, she was always sweet, kind, and caring. I loved how softspoken and kind she was. Sometimes, she even just held my hand to let me know I wasn’t alone. She’s just one of the kindest people I’ve ever met."