I am writing to commend the outstanding care I received from Nurse Roxanne E. Cortez during my recent stay at the Kaiser Vallejo Emergency Room. Her exceptional skill level, kindness, compassion, and amazing bedside manner made a significant difference in my experience.

From the moment I arrived at the emergency room, Nurse Cortez demonstrated an extraordinary level of professionalism and expertise. Her ability to assess and address my medical needs swiftly and accurately was truly impressive. I felt confident in her care, knowing I was in highly capable hands. Beyond her technical proficiency, it was Nurse Cortez’s kindness and compassion that truly stood out. She took the time to listen to my concerns, answer my questions thoroughly, and explain each step of the process in a way that was easy to understand. Her empathetic approach and genuine concern for my well-being provided great comfort during a stressful time.

Additionally, her bedside manner was nothing short of amazing. She maintained a calm and reassuring presence, which helped to alleviate my anxiety and fear. Her warm demeanor and positive attitude created an environment of trust and safety, allowing me to focus on my recovery. Ms. Cortez exemplifies the highest standards of patient care, and I am deeply grateful for the exceptional service she provided. Please convey my heartfelt thanks to her and consider this letter a formal commendation for her exemplary performance. Healthcare professionals like Nurse Cortez make a profound impact on patients' lives, and her dedication to her work is truly commendable.

In addition to the direct care I received, I observed her interacting with other patients and staff members with the same level of professionalism and kindness. It is evident that she is not only a skilled nurse but also a valuable team player who contributes to a positive and supportive work environment. Nurse Cortez demonstrated an outstanding ability to balance efficiency with empathy. Despite the fast-paced and often hectic environment of the emergency room, she never made me feel rushed or overlooked. Her kind demeanor, coupled with a high level of clinical expertise, truly made me feel that I was in the best possible hands. Ms. Cortez made me feel like I was always her top priority.

In summary, Ms. Cortez embodies the spirit of the DAISY Award through her exceptional clinical skills, compassionate care, and dedication to the nursing profession. She is a true asset to your organization. As a patient and retired employee of Kaiser, I wholeheartedly endorse Nurse Cortez for this distinguished recognition of the DAISY Award.