Our newborn daughter had open heart surgery, and I was taking it pretty rough. Mrs. Stephanie Fried always went out of her way to make sure we understood what was going on and always answered our questions the best she could. She had no problem with us calling with thousands of questions or even just calling for an update. She honestly makes things a thousand times better. She is very comforting, she treats our baby girl as her own, and definitely knows how to crack a joke to make things a lot easier.