A teenage boy was brought to the Mission Bay ED by ambulance with a severe allergic reaction to a food he had eaten at the home of a friend. Maggie was one of the nurses caring for him. He initially began to recover, but about an hour later, he became seriously unstable. The patient's mother and father were with him in the ED. His mother called me several weeks later and described to me the incredible work she witnessed by the whole team, efforts that she acknowledged saved her son's life.

During these events in the ED, which she describes as busy and terrifying for her as a mother, Maggie stood out as both a clinical expert and an exceptionally caring nurse. "She had the heart to listen to my son. While she was intervening so quickly to save his life, pushing fluids into his IV, she talked to him about baseball and focused him on staying present and with her at the moment." The patient's mother told me that she works in nursing leadership and, "I will never forget the way that Maggie made me feel." The patient's sister was present during these events and later told her mother, "Watching that made me want to be a nurse. I want to take care of people as well as they did." She asked me to make sure to recognize the incredible impact that Maggie made on her family, something that she said she would remember for the rest of her life.