April 2024
Ayin
Chang
,
RN
Intensive Care Unit
Kaiser Permanente South San Francisco Medical Center
South San Francisco
,
CA
United States
Ayin's ability to converse with us in Spanish brought a deeply personal touch to her care making our Hispanic family feel truly seen and heard.
Nurse Ayin is nothing short of remarkable. Her compassion and dedication were a beacon of light during our Mother and Grandmother's final days. Not only was she exceedingly caring and loving, but her communication about the process was with great sensitivity and understanding. Her attentiveness and professionalism were evident in every action, making her an exceptional nurse. Moreover, Ayin's ability to converse with us in Spanish brought a deeply personal touch to her care making our Hispanic family feel truly seen and heard. It was as if she wasn't just our nurse but part of our family, creating a comforting environment that felt like home, her sweet moment of communication and her insightful advice on ensuring rest and comfort for our family and our mother/grandmother's passage. Ayin's gentle explanation of the medications designed to minimize suffering provided us with peace knowing that my mother/grandmother would pass with dignity and without pain. Her kind words and compassionate presence were a solace to us in these tender moments. Express my gratitude for nurse Ayin's extraordinary care feels inadequate. Her blend of professional and skill, empathetic communication, and heartfelt care not only eased my grandmother's final journey but also profoundly touched our lives leaving us with lasting impressions of her kindness and dedication.