My 85-year-old father is, unfortunately, a frequent visitor to the ER in Heber City. We usually end up coming in at very late or early hours because of his heart and diabetes. This time, we were visiting because he had slipped on some ice while helping his lady friend into her car after visiting him that afternoon. Typically, we get a lot of fast and sterile experiences due to the need to understand what is causing the visit. Now, I do not want to belittle or diminish the level of care we have received by any other nursing team in the past. They have always been professional, accurate, and gentle when my father was scared and in pain. But, this time, his nurse, Julianne Smith, stood out to me. Because of the nature of my father's fall, she asked questions about how it happened. After hearing his story, she took the time to ask my father questions about the woman he has been seeing for the last 2 years. Julianne was wearing a Life Flight fleece that my father noticed. He was an engine inspector for Rocky Mountain Helicopters for seven years. She found common ground with him and went into a conversation with him about their experiences with the life flight teams. These are skills that cannot be taught. Medicine is still very technical, and if you have a good head on your shoulders, can be learned. However, caring, which I believe is the cornerstone of being a nurse, is a gift that is rare, and Julianne embodies this. She made sure to physically touch my father when he looked unsure or scared. Reassuring him that everything was ok. She talked about her sons. She asked about our family. She spoke to him with such interest and genuine care. I just can't say enough about how much she impressed me with how well she treated him.