Lumari Bermudez
June 2024
Lumari
Bermudez
,
MSN, APRN, FNP-C
West Kendall Urgent Care Center
Nicklaus Children's Hospital
Miami
,
FL
United States
Incorporating the “Hora Loca” customer service experience was the highlight of 2023. By trying to replace a negative experience for the patient, such as IM, IVs, etc., with a positive experience during discharge, her goal lessened fear, creating a more pleasurable experience for the child.
I am delighted to nominate Lumari for the prestigious DAISY Nurse Leader Award in recognition of her outstanding contributions to the community and the profession of nursing. She is an indispensable asset to the team at West Kendall and NCH. Her deep breadth of knowledge and clinical expertise resulting in her demonstration of confidence and compassion in all she does, is founded in her start in this organization in 2011.
Lumari is currently the senior Nurse Supervisor within the Urgent Care System. Over the course of her tenure with Nicklaus Children’s Hospital, Lumari has shined for her trustworthiness and compassionate communication as a loving and tender professional, and is acknowledged daily by patients, families, and the clinical team she serves as the role model of pediatric nursing. Confidence is innate for Lumari, whether she is conducting triage activities, welcoming a patient and family to the center for urgent medical or psychological care, starting IVs, drawing labs, or leading the daily interdisciplinary shift huddle.
No matter the audience or need, she exudes compassion by listening attentively and offering help and guidance in all interactions. Because of these qualities, the patient engagement at West Kendall UCC where she is the Nurse Supervisor, surpasses expectations. Lumari identifies an opportunity to drive standards even higher and coach and coordinate improvement steps. Her years of experience, knowledge, and confidence make this drive for improvement realized in a natural and confident manner. As an example of her impact at the West Kendall Outpatient Center, where both Urgent Care and MRI sedation services are offered with much of the workspace shared, Lumari single-handedly recruits nurses to cross-train among these departments. This strategy aids in a well-integrated team of capable nurses able to support either of the two service lines. She identifies nurses for cross training and she is also a well-sought-out mentor for novice nurses and nurses wishing to explore leadership roles.
Patient engagement is at the forefront of her practice as she goes beyond the expected to ensure that patients and families feel heard, understood, and involved in their care decisions. Such as her successful innovative coaching of standardized scripting in the triage arena to enhance patient education and communication, resulting in higher levels of patient satisfaction and improved overall experience. Incorporating the “Hora Loca” customer service experience was the highlight of 2023. By trying to replace a negative experience for the patient, such as IM, IVs, etc., with a positive experience during discharge, her goal lessened fear, creating a more pleasurable experience for the child. Incorporating the “Hora Loca”, she has consistently demonstrated her dedication to creating a vibrant and supportive care environment. Moreover, Lumari leads by example in embracing a patient-centered approach, always putting the well-being and comfort of patients at the forefront of decision-making.
Lumari is an APRN by certification and education; thus, she is an expert at utilizing evidence-based practice to ensure the best patient outcome. Her dedication to creating a compassionate and supportive environment is evident in the positive feedback received from both patients and staff. Working with the inter-professional team and maintaining a strong relationship is essential in her role, and she achieves this effortlessly.
Furthermore, in supporting patient care, Lumari is recognized as the lead clinical nurse on duty, being well-respected and received by the MDs as she approaches them to keep them appraised of patient results, concerns, and ongoing assessments. She takes the time with MDs and APRNs, seeking to keep everyone up-to-date and informed. Her empathy and compassion show when she communicates the plan of care with our patients and families, providing the most compassionate understanding of the situation and supporting an amazing customer experience.
Lumari is currently the senior Nurse Supervisor within the Urgent Care System. Over the course of her tenure with Nicklaus Children’s Hospital, Lumari has shined for her trustworthiness and compassionate communication as a loving and tender professional, and is acknowledged daily by patients, families, and the clinical team she serves as the role model of pediatric nursing. Confidence is innate for Lumari, whether she is conducting triage activities, welcoming a patient and family to the center for urgent medical or psychological care, starting IVs, drawing labs, or leading the daily interdisciplinary shift huddle.
No matter the audience or need, she exudes compassion by listening attentively and offering help and guidance in all interactions. Because of these qualities, the patient engagement at West Kendall UCC where she is the Nurse Supervisor, surpasses expectations. Lumari identifies an opportunity to drive standards even higher and coach and coordinate improvement steps. Her years of experience, knowledge, and confidence make this drive for improvement realized in a natural and confident manner. As an example of her impact at the West Kendall Outpatient Center, where both Urgent Care and MRI sedation services are offered with much of the workspace shared, Lumari single-handedly recruits nurses to cross-train among these departments. This strategy aids in a well-integrated team of capable nurses able to support either of the two service lines. She identifies nurses for cross training and she is also a well-sought-out mentor for novice nurses and nurses wishing to explore leadership roles.
Patient engagement is at the forefront of her practice as she goes beyond the expected to ensure that patients and families feel heard, understood, and involved in their care decisions. Such as her successful innovative coaching of standardized scripting in the triage arena to enhance patient education and communication, resulting in higher levels of patient satisfaction and improved overall experience. Incorporating the “Hora Loca” customer service experience was the highlight of 2023. By trying to replace a negative experience for the patient, such as IM, IVs, etc., with a positive experience during discharge, her goal lessened fear, creating a more pleasurable experience for the child. Incorporating the “Hora Loca”, she has consistently demonstrated her dedication to creating a vibrant and supportive care environment. Moreover, Lumari leads by example in embracing a patient-centered approach, always putting the well-being and comfort of patients at the forefront of decision-making.
Lumari is an APRN by certification and education; thus, she is an expert at utilizing evidence-based practice to ensure the best patient outcome. Her dedication to creating a compassionate and supportive environment is evident in the positive feedback received from both patients and staff. Working with the inter-professional team and maintaining a strong relationship is essential in her role, and she achieves this effortlessly.
Furthermore, in supporting patient care, Lumari is recognized as the lead clinical nurse on duty, being well-respected and received by the MDs as she approaches them to keep them appraised of patient results, concerns, and ongoing assessments. She takes the time with MDs and APRNs, seeking to keep everyone up-to-date and informed. Her empathy and compassion show when she communicates the plan of care with our patients and families, providing the most compassionate understanding of the situation and supporting an amazing customer experience.