Nicola is a very passionate nursing associate who provides outstanding levels of commitment and compassion to patients experiencing pregnancy loss. She adapts her practice to suit the needs of every patient she sees and is a valuable member of staff in the unit. She receives amazing feedback from patients; most recently, a patient wrote to the matron with feedback. The patient has consented to her email being shared:

"I wanted to personally reach out regarding my experience at East Surrey Hospital. I believe it's important for your team to know how wonderful and caring Nicola was to me and my husband during a very difficult time.

Nicola provided exceptional care during my incomplete miscarriage, a time when I felt immense heartache and vulnerability. Nicola ensured we were well-informed and emotionally supported. Her compassionate approach made a profound difference, as she took the time to explain my options and reassure us throughout the process. Her dedication and empathy brought us great comfort, and her support has given us hope for the future.

Nicola's passion for putting people first is evident, and I want to acknowledge and appreciate the exceptional care she provided. It is because of professionals like Nicola that patients feel valued and cared for, even in the most challenging times.

Please convey my heartfelt thanks to Nicola and let the NHS know how much her kindness and professionalism meant to us."