May 2024
Biddle Family Care Team
Labor and Delivery
UPMC Hamot
Erie
,
PA
United States
Kaitlyn Bailey, RN (Triage)
Brianna Check, RN (Charge Nurse)
Hannah Klemm, RN (Staff)
Alaina Paglia, RN (Staff)
Rachel Baker, RN (Staff)
Laura Wise, PA-C (Triage)
Brianna Check, RN (Charge Nurse)
Hannah Klemm, RN (Staff)
Alaina Paglia, RN (Staff)
Rachel Baker, RN (Staff)
Laura Wise, PA-C (Triage)
I'm writing today to express my overwhelming gratitude for the care I received while a patient at UPMC Hamot, Magee Women's Hospital.
I learned at a routine ultrasound that my first child, J, no longer had a heartbeat. I was admitted to UPMC Hamot, induced, and delivered him stillborn at 26 weeks gestation. It was the worst two days, made less bad by your staff.
I cannot express enough how exemplary the staff was during our stay, and in the days that followed, they ensured we were not only cared for physically, but mentally and emotionally. They were patient, gracious, gentle and kind, From the moment we checked in at triage, until the minute we walked out (literally, someone walked out with us to make sure no one approached us with any congratulations) the individuals that we interacted with ensured that we had what we needed, and we never once felt alone.
In the nearly four months since those awful days, I have met many other mothers of stillborn children, and have heard stories about how poorly they were treated. I hope that this letter makes it clear how grateful I am that our story was different in the best way.
This is an instance where a cliche statement will ring true in my life: I will never forget their faces, their care, or how they made me feel.
Our nurses' names were Hannah, Rachel, and Alaina. Hannah was there when we checked in and was so patient through our shock. Rachel had the brunt of the work, overnight and as I delivered J. We learned later that I was her first stillbirth, but you'd never know it. I can't begin to describe how cared for she made me feel, and I will never forget her. Alaina was there as we were discharged, stood with us as a chaplain prayed over our son's body, and was so patient as we said goodbye to him the last time.
They all sent and signed a card sent to my home a week later. That card is a treasure.
I wish I could remember the name of the charge nurse, but her brief time with us was during only the most hectic moments of delivery. She stood by my head and coached me through the experience I wasn't yest ready for and made sure I knew that I could do it.
Dr. Thompson was the doctor on call that night. I love and trust my primary OB (Dr. Warner, the absolute best), and so I was always hesitant at the thought of someone else delivering my child. Then I met Dr. Thompson. I barely have the words. An exceptional doctor and person who was intelligent, professional, and compassionate all at the same time. I remain in awe.
Your staff made the worst days of my life so much less bad. One day when I am back in the delivery room, I will enter with confidence knowing that I'm in the best hands.
I learned at a routine ultrasound that my first child, J, no longer had a heartbeat. I was admitted to UPMC Hamot, induced, and delivered him stillborn at 26 weeks gestation. It was the worst two days, made less bad by your staff.
I cannot express enough how exemplary the staff was during our stay, and in the days that followed, they ensured we were not only cared for physically, but mentally and emotionally. They were patient, gracious, gentle and kind, From the moment we checked in at triage, until the minute we walked out (literally, someone walked out with us to make sure no one approached us with any congratulations) the individuals that we interacted with ensured that we had what we needed, and we never once felt alone.
In the nearly four months since those awful days, I have met many other mothers of stillborn children, and have heard stories about how poorly they were treated. I hope that this letter makes it clear how grateful I am that our story was different in the best way.
This is an instance where a cliche statement will ring true in my life: I will never forget their faces, their care, or how they made me feel.
Our nurses' names were Hannah, Rachel, and Alaina. Hannah was there when we checked in and was so patient through our shock. Rachel had the brunt of the work, overnight and as I delivered J. We learned later that I was her first stillbirth, but you'd never know it. I can't begin to describe how cared for she made me feel, and I will never forget her. Alaina was there as we were discharged, stood with us as a chaplain prayed over our son's body, and was so patient as we said goodbye to him the last time.
They all sent and signed a card sent to my home a week later. That card is a treasure.
I wish I could remember the name of the charge nurse, but her brief time with us was during only the most hectic moments of delivery. She stood by my head and coached me through the experience I wasn't yest ready for and made sure I knew that I could do it.
Dr. Thompson was the doctor on call that night. I love and trust my primary OB (Dr. Warner, the absolute best), and so I was always hesitant at the thought of someone else delivering my child. Then I met Dr. Thompson. I barely have the words. An exceptional doctor and person who was intelligent, professional, and compassionate all at the same time. I remain in awe.
Your staff made the worst days of my life so much less bad. One day when I am back in the delivery room, I will enter with confidence knowing that I'm in the best hands.