LK is a complex case manager at Holy Cross who was working with a patient on my floor who had a hard home life situation and needed extra help post-discharge. After a long and frustrating process, she was finally able to discharge home with home health. LK was able to organize transportation, home health, and a government advocate for this patient all with a happy and positive demeanor. Her communication with the nursing staff and with the patient is something that is very rare to find when a situation like this is being dealt with. She very quickly received a phone call from the government advocate that the home of this patient was very unsafe for the patient; she was a hoarder. LK did not hesitate. She had the patient come back to the hospital under observation status while she arranged for a company to go to the patient's house and clean up, making it safe for her to return. Not only did she go above and beyond her job description by following this patient post discharge, but it was also absolutely out of the kindness and compassion of her heart that she arranged for this patient's home to be cleaned. She reassured the patient that no matter what, there would be a safe environment for this patient to heal.