Our little boy was seizing, and it was horrifying! The inability to intervene made me feel helpless and increased the anxiety already looming. Seeing the quickness of actions and hearing the swift orders spoken helped to understand the severity of this situation, but also, increased the worry. We stood outside of the emergency room as the care providers quickly entered and exited. I stood holding my breath watching as they called for respiratory, for stat meds from pharmacy, as they cut the shirts from my little man I was mortified. At the very moment I thought I couldn’t possibly stand there any longer a Nurse, who seemed larger than life, erupted from my little man's room and walked behind the Nurse’s station. I am unsure if it was Greg Duchac's voice, height, or just his presence in general, but something about him caught my complete attention. As respiratory and the doctor were discussing intubation and pharmacy was rushing rescue meds at what I know to be enough to allow a horse to rest, Greg paused, made eye contact with me and said, “I’ve got your baby, he’s in good hands, we are doing everything we can”. There are absolutely no words to describe the immediate feeling of calm, of validation, of being seen. That one sentence allowed me to exhale. Even though that seizure was scary, and the swift movements of the care team had not stopped, Greg’s reassurance of “they are doing everything they can” allowed me to focus on the professionals that were in front of me - working diligently to ensure my little dude was given every chance possible to be ok - And he is. Greg gave us his time and attention and showed empathy. He shared with us his own experience which allowed us to feel even more at ease. He praised us as parents and when the world is crumbling around you, hearing a professional say to you, “You are doing a great job”, because in the moment questioning every choice what could I have done differently... could this have been prevented... did I miss something... is he ok? Yet this voice interrupts that by saying, “You are doing a great job”. Greg did not have to show us that level of empathy or compassion.