My mother was admitted to the ER at Baystate Medical Center for a fall. She was diagnosed with a small hip fracture, which I was told was weight-bearing and not requiring surgery. I personally asked the Dr and Nurse on duty about this fracture and about seeing if my mother was able to weigh bear. She was living in an assisted living facility and would not be able to return if she was not able to independently walk. 

I returned back to the ER after leaving for a few hours to nap. Upon my return, I asked to speak to her nurse to see what the discharge plans for my mother were. As I was standing there, Erica asked what I was waiting for. I explained the situation about needing to know if she was able to stand. If she was being discharged to assisted living or to Rehab. Erica said she would find my mom's nurse and ask. She found out her nurse was busy with a crashing patient at the moment. She looked into what was going on for me. We found out they scheduled her to be discharged to the AL facility without a PT consult. 

At that point, Erica canceled the discharge. She then had her admitted back in. She arranged for a PT consult and case management. Without her going above and beyond to assist me making sure my mom had the proper assessments, my mom would have been discharged and sent back to the ER. Mom ultimately was not able to completely weight bear and was sent to rehab. Huge shout out to Erica for the compassion and going above and beyond to help us out. Greatly appreciated.