Nicole addressed my concerns right away, provided education and reinforcement of the care plan. She was also very gentle with me. She is the only person who can give me a shot and I don’t feel it. Nicole is very attentive to my pain and anxiety management and checks in before my procedures to make sure I am calm. She treats me as a patient rather than just a chart. I don’t have to worry; I know I will be in good hands when Nicole works.