I was very sick upon arriving at BSW (I had pneumonia, sepsis, and BP over 200+) and depressed due to my cancer-patient husband being home alone with family dropping in and out. Michele truly listened to me and offered words of encouragement and advice. If I mentioned anything that I wanted or something that would brighten my day, she made sure it happened. (She hooked me up with food that I would actually eat, as well as extra jello and pudding.) Obviously a hard worker, she seemed to personally care for my needs. She added moments of brightness to my dismal days. Should I ever require another hospital stay, I would be honored and thrilled to be in her excellent care. She represents BSW well!