My grandma was taken to the ER and was terrified because she had a horrible experience the last time she was at the hospital. However, Shannon Meechan was so kind, attentive, and understanding with her, and when we left that night, she seemed so calm knowing Shannon was there and said she was grateful for her. Shannon restored her trust in hospitals again, and we are so grateful that she is no longer afraid to get help. The whole time, she made sure that my grandma felt safe, let her make certain decisions instead of just automatically doing things, and was constantly moving around and doing things to make sure that not only her physical needs were taken care of but also ensured her comfort.