My mother-in-law was in the ICU and not doing very well at all. Shannon was a huge support and helped us through every step. She was helpful in explaining everything that was going on and was a huge advocate for my mother-in-law regarding what my mother-in-law and our family wanted. She was kind and showed us compassion and sympathy when we had to make the difficult choice to put my mother-in-law on comfort care/hospice care. She made us feel confident and supported in our decisions on what was best for my mother-in-law. Shannon is someone who is in the right field and is someone who is called to be a nurse in life. We are eternally grateful for her being in our lives when she was, and we will never forget her.