My father was in the ICU. It was a very scary and stressful situation. He had fluid in his lung and had to get a thoracentesis and then a chest tube to drain the fluid. Jacqualine Patrick explained everything, even letting my mom and me know what they were testing the fluid for, which was cancer. We did find out my dad has cancer. She made everything easier to handle and made my dad's stay as comfortable as possible. She explained every procedure and test to my dad and mom and got things done effectively and quickly. My parents have been married 59 years and were not used to being apart. Jacqualine made it easier for my mom and me to rest at night, knowing she was there taking care of and watching over him. My dad called her boss one, and my mom boss two. He said she's the boss as long as I'm here in the hospital. I'm a nurse myself, and it made me proud to be a nurse and part of Mercy Health. Thanks again for making this horrible situation not so horrible. You will forever have my respect and gratitude.