Pauline looks after all her patients as if they were her own family. I recently had a brother who needed her help and expertise, and after a visit to Pauline, he felt reassured and calm that he would recover well. She also reinforced the need to stay off cigarettes, and now he doesn't want to let her down by starting to smoke again.

Pauline goes about her work quietly and efficiently and is always willing to help. She is very sensible, with no 'drama,' and that's why I think she deserves this award.

Pauline takes great pride in her work and is always professional in her approach to her patients. She has a great way of sharing her knowledge with her patients and other colleagues, which makes her a very effective resource for those who need reassurance.