Jose was not the assigned nurse to my family member, but he stepped in during an emergency escalation that led to my loved one being intubated and transferred to the ICU. His patience and support during this intense situation were invaluable. He not only assisted with the rapid response but also took the time to comfort our family, offering the break room as a space to gather ourselves while we waited for updates. His kindness and empathy were evident in every interaction. When my family member returned to the unit, Jose was our nurse, and we were incredibly grateful for his continued care. He was attentive and knowledgeable and went above and beyond to ensure that we felt supported and informed throughout the entire process. Jose's ability to provide exceptional care while also offering emotional support truly sets him apart. His dedication to his patients and their families is a testament to his character and professionalism. We will always remember the compassion he showed us during a difficult time, and we believe he embodies the qualities that the DAISY Award seeks to honor.