Lori was at the cafeteria for her lunch break. She noticed a patient’s husband who was very upset and needed assistance. His wife was waiting to be seen in the Emergency Room. Lori set aside her food and took her lunch break to assist the husband and wife. This included collaborating with the Emergency Room staff, and staff in Primary Care to assist this patient. She went out of her way to help, and the patient was taken care of without having to wait at the Emergency Room. In general, Lori is caring and compassionate with the patients we serve at Lake Region Healthcare and puts their needs first. Thank you, Lori, for what you did for this patient and her husband and for what you do every day.