Catherine was helping a patient with appointments for imaging. She had never met the patient and had only talked to her on the phone. The patient needed to have a biopsy done, and the day of the biopsy, Catherine sent a message to the patient to let her know she was thinking about her. Catherine constantly goes above and beyond to make sure our patients are taken care of. She didn't have to reach out to this patient, but this kind act made this patient feel much better about the procedure she was having done.