Olivia is a highly skilled nurse who has the gift of extraordinary communication. In addition to this, she also has an impressive ability to maintain a positive attitude and remain calm in the most stressful situations. The way she interacts with her patients and her ability to handle stressful encounters is a sight to behold. I recently had the opportunity to work alongside Olivia and witnessed first-hand her skills in action.

During a very busy late afternoon, we received multiple admissions. One of which, was very medically complex. The family had done a wonderful job caring for the patient at home providing around the clock total care. At the time of the initial encounter, it was clear that the family was overwhelmed, exhausted, and scared. I witnessed Olivia communicating with the family in the most positive way. She acknowledged and validated the family’s feelings and truly listened to each of their firm requests. She took extra time with the patient’s family to reinforce her attentiveness and justified each one of their concerns and requests. She kindly affirmed that they had the right to make their requests and advocate for this patient. Through these exceptional communication skills, she earned the family’s respect and more important, their trust in her and the care that she would be providing.

Over my 30-year career as a nurse, I have worked with many extraordinary nurses. Olivia’s ability to maintain such a positive attitude on most challenging days is unmatched. I am so impressed with the way she works with others, never wavering from taking the time to utilize her exceptional ability to communicate with her patients and their families. She is a joy to work with and a true blessing to her patients and their families. Olivia is a true testament of what an extraordinary nurse should be.