We had a long stay in Ward 10 at the children's hospital. We had found out our daughter had a brain tumor, and over the next 10 days, she had 3 emergency surgeries. Shannon was compassionate, friendly, kind, and caring throughout. After her 3rd emergency surgery, Shannon phoned me to tell me everything went well and we could come back. She spoke to us with such kindness and always acknowledged the trauma we were going through with empathy. She cared for our daughter with the utmost respect but also ensured that we, as parents, were looking after ourselves. She would always ask if we had eaten, celebrate when we had been able to leave, and function as normal humans; such small things to most but huge achievements to us. Every night shift, she would let me know that she was there if we needed to talk, if we couldn't sleep, or if we needed a drink or a break. Her overwhelming kindness will stick with me for an incredibly long time, and it made a horrendous situation slightly more bearable.