Isabella Phillips
January 2025
Isabella
Phillips
,
RN
ICU
SGMC Health Main
Valdosta
,
GA
United States
When it was time for the procedure, I must have looked like a deer in headlights. Isabella noticed immediately and said, “I know this is scary, but I’m going to walk you through every step. Nothing will be a surprise.”
It was one of the most nerve-wracking days of my life. I had been putting off a procedure for weeks out of sheer fear. The idea of needles, monitors, and being vulnerable was overwhelming. My heart raced as I sat in the hospital gown, staring at the cold, sterile walls. Then, Nurse Isabella walked in.
From the moment she entered, there was something calming about her presence. Her warm smile and soft voice felt like a comforting hug on a stormy day. She introduced herself, and instead of diving straight into the procedure, she took the time to sit with me, ask how I was feeling, and share a little about herself. It was clear she wasn’t rushing through her shift—she genuinely cared about making me feel at ease.
When it was time for the procedure, I must have looked like a deer in headlights. Isabella noticed immediately and said, “I know this is scary, but I’m going to walk you through every step. Nothing will be a surprise.” She explained each tool she picked up, what it was for, and how it would feel. “This might feel a little cool, but it won’t hurt,” she said as she applied a disinfectant to my arm. Her honesty was refreshing, and her reassurance helped chip away at my fear.
The moment came when the needle was needed—a dreaded moment for me. Sensing my tension, Isabella gently placed her hand on mine and said, “I promise to be as gentle as possible. If you feel even the slightest discomfort, just tell me, and I’ll adjust.” To my amazement, the needle went in without a twinge of pain. “You’re doing so well,” she said, her voice like a steady anchor.
Throughout the procedure, she kept checking in, making sure I was comfortable, cracking small jokes to distract me, and explaining everything in a way that felt empowering rather than overwhelming. By the end, I realized I hadn’t just gotten through the experience—I had done it with a sense of calm and confidence I never thought possible.
Isabella transformed what could have been a traumatic experience into one of trust and care. Her kindness, patience, and dedication to making sure I was comfortable didn’t just make the procedure bearable—it made it a moment where I felt truly cared for as a person, not just a patient. I’ll never forget her, and I’ll forever be grateful for the way she treated me that day.
From the moment she entered, there was something calming about her presence. Her warm smile and soft voice felt like a comforting hug on a stormy day. She introduced herself, and instead of diving straight into the procedure, she took the time to sit with me, ask how I was feeling, and share a little about herself. It was clear she wasn’t rushing through her shift—she genuinely cared about making me feel at ease.
When it was time for the procedure, I must have looked like a deer in headlights. Isabella noticed immediately and said, “I know this is scary, but I’m going to walk you through every step. Nothing will be a surprise.” She explained each tool she picked up, what it was for, and how it would feel. “This might feel a little cool, but it won’t hurt,” she said as she applied a disinfectant to my arm. Her honesty was refreshing, and her reassurance helped chip away at my fear.
The moment came when the needle was needed—a dreaded moment for me. Sensing my tension, Isabella gently placed her hand on mine and said, “I promise to be as gentle as possible. If you feel even the slightest discomfort, just tell me, and I’ll adjust.” To my amazement, the needle went in without a twinge of pain. “You’re doing so well,” she said, her voice like a steady anchor.
Throughout the procedure, she kept checking in, making sure I was comfortable, cracking small jokes to distract me, and explaining everything in a way that felt empowering rather than overwhelming. By the end, I realized I hadn’t just gotten through the experience—I had done it with a sense of calm and confidence I never thought possible.
Isabella transformed what could have been a traumatic experience into one of trust and care. Her kindness, patience, and dedication to making sure I was comfortable didn’t just make the procedure bearable—it made it a moment where I felt truly cared for as a person, not just a patient. I’ll never forget her, and I’ll forever be grateful for the way she treated me that day.