Within a few weeks, two of my loved ones ended up needing to seek medical attention. It is never a good feeling when you get a call of loved ones being sick, especially during the holidays. It is even harder when you're in the healthcare field. You automatically try to help by diagnosing and fixing them. Sarah had to deal with me not only once but twice. Lucky for her! Sarah was very helpful in explaining to my loved ones what was happening and their plans of care. She answered their questions efficiently and walked them through each of the medications or tests being done to ensure they understood. They were able to understand what was being done and explain it to me. My feelings of worry quickly eased off, and I felt that they were in good hands. Sarah listened to our concerns and was a patient advocate to ensure thorough care was performed.