A patient nominated Kristina for the way Kristina encouraged and talked with her at a time when the patient – a mother – was hurting and missing her children. Kristina listened, shared about her own children and made the patient laugh. The patient said it best: “You gave me comfort when I needed it most. You took time to listen to my emotions and you guided me, my dear friend, without even knowing it … You lifted my spirits when my spirits were empty. I will forever carry your kindness in my heart.”