Serina consistently goes above and beyond for both our team and our patients. Her unwavering commitment to compassionate care, teamwork, and excellence makes her an invaluable asset to our office and an inspiration to those who work alongside her. From the moment a patient walks through our doors, Serina ensures they feel welcomed, heard, and cared for. She is the type of nurse who remembers not only the patient's medical history but also the small personal details that make each individual feel valued. One memorable example was when an elderly patient, who had no family nearby, expressed anxiety about an upcoming procedure. Serina took the time to sit with her, explain every step in detail, and even followed up personally after the appointment to check on her recovery. The patient later told us that this simple act of kindness turned a frightening experience into one where she felt supported and safe. Serina is also the first to step up when a colleague needs help, whether it' s assisting with a challenging procedure, mentoring new staff, or covering shifts to ensure our patients receive uninterrupted care. I recall a particularly busy day when we were short- staffed, and the workload seemed overwhelming. Without hesitation, Serina took charge, prioritizing tasks efficiently while ensuring that neither the quality of care nor the morale of the team suffered. Her ability to remain calm under pressure and uplift those around her is truly remarkable.