We brought our son to the ER after a terrifying week of dealing with a persistent fever and the aftermath of a febrile seizure. We were anxious, overwhelmed, and unsure of what was happening with our little one. From the moment Ashli walked into the room, we felt a sense of relief. She quickly noticed that our son's breathing was labored and short, and without hesitation, she ensured we were seen immediately by the right medical team. Her attention to detail and quick thinking made a world of difference. What truly stood out, though, was Ashli’s empathy and warmth. Not only was she incredibly knowledgeable and professional, but she also brought a sense of joy and comfort to the room. She was dressed in a festive holiday outfit, which immediately lightened the mood and made us feel a little less stressed in such a tense moment. It was a subtle touch, but it made us feel more at ease and brought a sense of normalcy to what was otherwise a difficult situation. Ashli took the time to explain everything to us in a way that made us feel comfortable and cared for. She connected with us on a personal level, sharing her holiday plans and engaging in conversation as if we were old friends. It was clear that she didn’t just see us as patients but as people, and that genuine concern was truly comforting. Her kindness and professionalism were evident in every interaction. Not only did she treat our son with exceptional care, but she also helped ease our nerves during a time when we felt completely out of our depth. We are incredibly grateful for Ashli’s dedication and the emotional support she provided during this stressful time. She truly went above and beyond to make sure our son—and our family—felt both physically and emotionally cared for.