I came to the maternity triage department in established labour at 40 weeks pregnant, and this was where I was told the devastating and unexpected news that my daughter had no heartbeat and would be stillborn. I was transferred to Chamberlen Ward shortly afterward in shock and despair. When I met Fran here, I was feeling hopeless and degraded due to becoming so highly distressed in front of many strangers in the triage department. I had lost faith in NHS professionals as they had not been able to save my daughter. Fran was able to help me navigate what was an unimaginably difficult situation and restore my faith in NHS midwives. She greeted me with kindness and empathy. Fran delivered my baby and was able to provide me with the compassion and dignity that I felt I had been missing. Fran gave me options to make sure that my experience of giving birth to my deceased daughter was as calm as possible and that I had some control over how I wanted her birth to look, giving me back some control at a time when I felt helpless and out of control. Once my daughter was born, Fran went above and beyond to ensure that I felt genuine care towards myself and my daughter. She gave me space when I needed it but also sat with me to talk when I needed it, instinctively knowing what the right thing to do was. She ensured that I was provided with all the information I needed following the birth and gave us some beautiful handprints and footprints from my baby to remember her by. She also brought my baby into the room so I could hold her and did this in such a compassionate and respectful manner. As well as me, she made sure that my partner was looked after. She treated him as more than just a birth partner but also a grieving father. She helped him find the strength to support me whilst also navigating his own sadness. I invited Fran and some of her colleagues to my daughter’s funeral. She worked with her manager to make sure she could come, knowing that I felt it important she was there. I really appreciated her making this effort to come and support me and my family, even though it is outside of her day-to-day work life and not a paid responsibility. I will never forget the compassion, respect, and care that I felt from Fran on what was and may always be the worst day of my life. She made it better, and I think many would have found this an impossible task.