From the very first moment, Rachel made an unforgettable impression; not just with her confidence and warmth, but with the care and compassion she showed throughout my entire cardiac catheterization. What started with a lighthearted moment quickly turned into a deeply reassuring experience. Rachel didn’t just explain the procedure; she took the time to make sure I truly understood, even using heart models and images to guide me through what was happening. 

She made the procedural room feel less intimidating, even playing Jason Aldean to calm my nerves, knowing we shared a love of country music. Her attentiveness before, during, and after the procedure made me feel seen, heard, and genuinely cared for. Rachel's kindness, professionalism, and ability to connect are rare and unforgettable. As someone who teaches future healthcare workers, I can only hope they grow into professionals as remarkable as her.