From the moment Nurse Sana entered the pre-op room, her calm and reassuring presence made all the difference. I was anxious, overwhelmed, and full of questions. She immediately sensed my fear and took the time to sit beside me, gently explaining each step of the process with clarity and confidence.

Her words helped me feel informed and, most importantly, in control. Sana didn’t just prepare me physically, she cared for my emotional and spiritual well-being too. She asked how I was truly feeling, listened without judgment, and comforted me in a way that felt deeply personal.

Sana also made sure my sister was included and informed. She spoke with her kindly, answered their questions, and reassured her with such grace. Knowing her felt supported brought me a lot of peace. In a time of such vulnerability, Nurse Sana’s compassion, skill, and confidence turned fear into trust. I will never forget how she made me feel genuinely cared for like a person, not just a procedure.