From the moment Louwella welcomes any patient, she makes them feel seen, heard, and safe. She introduces herself with a warm smile and immediately addresses not only their physical needs, but also their emotional well-being. Louwella alleviates patients’ fears by answering questions and reassures them by keeping them up to date on their patient journey. She takes time to explain every procedure in simple terms, and she never rushes through her assessments. Her kindness, clinical skill, and compassion go far beyond what anyone would expect. She makes difficult times for patients more bearable and leaves them all appreciating her even more.