After the inspection, it was found that there was an insurance issue that I had to pay for, so I returned to the Neuro counter and met Khun Worapan. She helped me with the problem that had occurred, helping to coordinate and contact various departments immediately until I knew what the problem was, even though it was late at night.

It was almost closing time, but I still took the time to explain and report to the relevant department. Ms. Worapan was kind and made me want to come back and use the service again. Impressed with the ability to help patients even if it is not their own problem, looking at the overall picture of a patient who needs an explanation, whether it is about symptoms, medication, or further treatment plans, not leaving the patient feeling lost, and making the patient feel more at ease and calmer.

Ms. Worapan helped our family understand the steps the department is taking to help, not just the patient getting medicine and having to pay to go home. Patients in this era need information and care at the same time. Khun Worapan can do both, making us feel calm and at ease, less worried. Her tone of voice, facial expressions, and demeanor make us feel that Khun Worapan is a valuable nurse.