In the fast-paced environment of the Outpatient Department, where patient volumes are high and needs can vary at any time, Hannah Esther stands out as a model of compassion, professionalism, and patient-centered care. Her DAISY Award recognition marks a remarkable story that reflects her commitment to serving every patient with self-esteem and sincere dedication.

During her morning shift, an elderly patient arrived in the OPD visibly weak, confused, and unaccompanied. While she initially presented for a routine check-up, Hannah briefly noticed subtle signs that something was not right. Instead of rushing through the routine process, she took the time to sit with him, assess his mental status, and calmly monitor his breathing and circulation. Her clinical awareness told her that his symptoms were more serious than they appeared.

Her rapid recognition and advocacy ensured that her patient was directly transferred for urgent care—ultimately preventing a critical medical event. She is known for her patience, her ability to calm anxious visitors, her dedication to health education, and her skill for connecting with people from all walks of life. Whether handling routine procedures or identifying early-warning signs, she consistently elevates the standard of care within the OPD.

Receiving her DAISY Award is an influential verification of what she brings to her team: sharp clinical judgment, firm kindness, and compassion for helping others that embodies the core of nursing in the outpatient settings.