When patients describe Shivdeep, the words that consistently come up are kind, compassionate, professional, and comforting. Shivdeep has a gift for turning what could be an overwhelming, stressful experience into one that is safe, supportive, and healing. She not only provides excellent clinical care, but she also embodies Kaiser Permanente’s Nursing Values by making her patients feel truly heard and cared for.

One patient recently shared that they had called in multiple times with ongoing concerns, and by the time they finally connected with Shivdeep, they were feeling exhausted and discouraged. The patient said that Shivdeep listened with genuine compassion, validated their feelings, and guided them through their options with such clarity and kindness that they immediately felt a sense of relief. The patient expressed that Shivdeep “gave me so much strength in the moment” and helped them feel supported in moving forward with their care. This is just one example among many. Time and time again, patients and peers alike recognize Shivdeep for her ability to go above and beyond to resolve concerns, provide reassurance, and ensure safe outcomes. She demonstrates professionalism and competence while also delivering care that is deeply human and compassionate. Shivdeep consistently turns the “ordinary” interaction of a phone call into an extraordinary moment of healing for her patients. For her commitment to compassionate care, her professionalism, and the extraordinary impact she makes every day, I proudly nominate Shivdeep for the DAISY Award.