Shannon responded immediately to a patient’s call light requesting urgent assistance. The patient explained that a family member at home was possibly in cardiac arrest and asked her to guide her grandson, who has cognitive challenges, through performing CPR over the phone.

She acted swiftly and calmly, offering clear step-by-step instructions until emergency services arrived. The experience was a powerful reminder that nursing extends far beyond the walls of the hospital; our impact reaches into families and communities in profound and unexpected ways. Her actions demonstrated not only clinical expertise but true excellence, service, and purpose.

Shannon showed what it means to lead with compassion, clarity, and commitment, especially in moments when people need us most. I deeply admire her ability to support a family in such a high-stress situation and then continue caring for their other patients with unwavering grace.

Shannon, you are an exceptional nurse, and I'm truly grateful to call you my coworker.