Cindy was nominated by a mom whose daughter you have cared for for many years. Her daughter was on her way to our ED after a fall, and in your area of expertise, this fall could have been devastating! She called you in a panic just as a listening ear, but you stayed on the phone, made sure the ED team was on standby, while providing a calm advocate for mom. Thank you for going above and beyond. This family member will always remember the kindness you portrayed.