Jessica Hofman
March 2026
Jessica
Hofman
,
BSN, RN-BC, PCCN
Observation Unit
University of Michigan Health-West
Wyoming
,
MI
United States
She is proactive, and when she sees problems, she doesn’t just ignore them or accept them; she reaches out to others to help find answers to questions and improve processes.
Jessica Hofman is a clinical coordinator on the Observation Unit. She has only worked at our organization for a year, but she has already made a tremendous contribution to improving the care of patients in the Obs Unit. She is proactive, and when she sees problems, she doesn’t just ignore them or accept them; she reaches out to others to help find answers to questions and improve processes.
This isn’t always easy to do, especially as someone new to the unit and new to the organization. These are just a few of the ways I have personally seen her advocate for patients, staff, and improved workflows:
• She follows up after events promptly with staff on the unit, and also with those investigating, so everyone helps understand the big picture.
• She brings identified topics to huddles for broader awareness: calling RRTs; documenting patients as Nurse Draw and downstream effects on lab draws; sharing contact information; sharing best practices.
• She has advocated for increased education: cardiac rhythm interpretation and response; post-procedure sedation and post-op vitals.
• She identified that their staff didn’t know about eVideon. I was able to ensure it was working on the unit and teach her how and when to use it so she could teach it forward to staff.
• She identified and escalated improper routing of lab labels for blood cultures. We were able to escalate the issue, fix an issue with order transmittal from that unit, which fixed the problem and could prevent improperly collected samples in that unit in the future.
• She identified and escalated concerns with documentation of IVIG which we are actively working on fixing in EPIC.
• After having trouble getting a hold of Davita staff on a weekend, she reported the event, which we were able to escalate, which led to contact information signs being updated.
• She has advocated for a policy on patient placement to help ensure patients are placed in the best possible place, and everyone on the team has awareness of what guides these decisions.
• She identified concerns with ortho patients being discharged before all discharge criteria were met. She escalated the concern, and we are working on an EPIC build to help clarify for all staff what criteria need to be met for ortho discharges.
All of these items are just from the last 3 months. What an impact she is making. I appreciate her leadership and advocacy to improve practice.
This isn’t always easy to do, especially as someone new to the unit and new to the organization. These are just a few of the ways I have personally seen her advocate for patients, staff, and improved workflows:
• She follows up after events promptly with staff on the unit, and also with those investigating, so everyone helps understand the big picture.
• She brings identified topics to huddles for broader awareness: calling RRTs; documenting patients as Nurse Draw and downstream effects on lab draws; sharing contact information; sharing best practices.
• She has advocated for increased education: cardiac rhythm interpretation and response; post-procedure sedation and post-op vitals.
• She identified that their staff didn’t know about eVideon. I was able to ensure it was working on the unit and teach her how and when to use it so she could teach it forward to staff.
• She identified and escalated improper routing of lab labels for blood cultures. We were able to escalate the issue, fix an issue with order transmittal from that unit, which fixed the problem and could prevent improperly collected samples in that unit in the future.
• She identified and escalated concerns with documentation of IVIG which we are actively working on fixing in EPIC.
• After having trouble getting a hold of Davita staff on a weekend, she reported the event, which we were able to escalate, which led to contact information signs being updated.
• She has advocated for a policy on patient placement to help ensure patients are placed in the best possible place, and everyone on the team has awareness of what guides these decisions.
• She identified concerns with ortho patients being discharged before all discharge criteria were met. She escalated the concern, and we are working on an EPIC build to help clarify for all staff what criteria need to be met for ortho discharges.
All of these items are just from the last 3 months. What an impact she is making. I appreciate her leadership and advocacy to improve practice.