The Memorial Hermann Southwest Emergency Department exemplifies excellence in compassionate, high-quality care and stands as a model across the system for patient experience and team dedication. As the first point of contact for many patients, the team plays a critical role in initiating care—rapidly responding to Code Heart, Code Stroke, Trauma, and other emergencies while consistently driving strong patient outcomes.

What sets this team apart is their unwavering commitment to treating every patient with empathy and respect, even in high-pressure, fast-paced situations. Their efforts are reflected in consistently top patient experience scores, demonstrating a culture where patients feel seen, heard, and cared for. MHSW ED had the highest Net Promoter Score (NPS) in the system for FYTD (1st in FY25 and currently 1st place). The department’s exceptional tenure further highlights its strength, with some of the most experienced team members in the organization. This longevity fosters mentorship, trust, and continuity, ensuring sustained excellence in care delivery.

Equally impactful is the strong leadership support that empowers this team. Leaders actively listen, remove barriers, and champion staff-driven ideas, creating a true partnership that advances innovation and continuous improvement. Together, the Memorial Hermann Southwest Hospital’s Emergency Department embodies the essence of the Team DAISY Award—clinical excellence, compassionate care, teamwork, and a shared commitment to improving outcomes for every patient they serve. Thank you, MHSW Emergency Department, for all that you do!