Susan has been a valuable asset to our team for many years. Her compassion and dedication not only resonate with the patients and families but also with her coworkers. Love for her profession and love for her role here at SMC show in her willingness to go the extra mile for the patients and the staff.

We also received a letter in addition to the DAISY Nominee from a patient's family, and this is what the family had to say about Susan:

"We appreciate Susan Shyam, RN. She made all the difference. Her knowledge of medicine and medical network, her attention to detail, and her high level of care provided mom with a path to relief and, moreover, healing. She checked on mom regularly, listened attentively, and responded efficiently. Susan built our trust quickly by advocating for her patient, my mom, and ensuring that all essential healthcare providers at SMC were well informed, serving as a key communicator."